FMS service management assesses service requirements and service levels, providing resources that monitor, report and allow corrective action to ensure the service is delivered to the customer.
ScopeAssessment of service levels takes place pre-contract and to validate service level agreement. FMS service management is also provided once the service has commenced, in order to measure, monitor, report and respond to any deviations in the service provision.
Service
- Assesses service requirements
- Establishes service level agreement (SLA)
- Establishes measuring methods
- Reports output and deviation from SLA
Deliverables
- Service level agreement
- Service reports
For further information,
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+44 (0)141 554 9288.